Family Portal

UI/UX Improvements

We’re continuing to make the Family Portal experience smoother, more intuitive, and delightful to use. Here’s what’s new:

• Added a fun 🎊 confetti 🎉 animation that plays when a parent successfully complete the VPC process — a small moment of celebration to mark a big milestone!

• Updated the email parents receive regarding their account deletion. It now clearly explains that a parent can cancel the deletion process by logging back into their account or contacting us directly.

• Enhanced the login flow design after an email is sent to the parent. The paper aeroplane icon has been replaced with the k-ID logo to better reflect our brand and offer a more intuitive visual cue when emails are sent.

k-ID Email Opt-In Checkbox

Parents can now choose to receive product updates and helpful tips from k-ID during the Verifiable Parental Consent (VPC) flow. This optional checkbox helps families stay informed and connected with relevant updates.

Developer Portal

Under the Administration tab, we’ve renamed “Requests” to “Support Requests” to make it clearer that this section is for managing customer support tickets (and not other request types).